At Aseelintimates, we strive to ensure our customers are fully satisfied with their purchase. If for any reason you are not completely happy, we’re here to help.

🔄 Returns

  1. Eligibility: You may request a return within 7 days of receiving your order.
  2. Condition: Items must be unused, unopened, and in the same condition in which you received them. Original packaging is required.
  3. Non-returnable items include:
  4. Items marked as final sale
  5. Personal care or hygiene products (e.g., condoms, lubricants, creams) due to health and safety reasons
  6. Items damaged due to misuse or negligence

💵 Refunds

  1. Once we receive and inspect your returned item, we will notify you via email.
  2. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5–7 business days.
  3. Shipping costs are non-refundable.

🔁 Exchanges

  1. We only replace items if they are defective, damaged, or you received the wrong product.
  2. To request an exchange, please contact us with your order number and clear photos of the item.

🚚 Return Shipping

  1. Customers are responsible for return shipping costs unless the item was damaged or incorrect.
  2. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

📩 To Start a Return or Refund Request

Please Contact us at +92 327 88119600 with the following:

  1. Your full name
  2. Order number
  3. Reason for return/refund
  4. Photos (if applicable)

❗Important Notes

  1. Returns without prior approval or without a valid reason may be rejected.
  2. We reserve the right to refuse returns that do not meet the above criteria.